No matter how experienced or ethical you are, complaints will happen. Sometimes they’re about misunderstandings. Sometimes they’re justified. And sometimes, they’re simply part of working in a profession where emotions run high. What matters most is how you respond. Ethical professionals don’t react defensively, they handle complaints with openness, accountability and professionalism. Here’s how to navigate the process in a way that protects your integrity and your reputation

A well written service agreement is more than legal protection. It’s a statement of how you work, what you stand for, and how clients can...

Even the most experienced dog professionals encounter ethical grey areas. In theory, we know where we stand but real life situations...